For at least 10 years now, I had been using the mobile telecom services of Vodafone (and Orange and Hutch before the rechristening). Recently, owing to bad service and more, I ported from Vodafone to Airtel, taking three post-paid numbers to it.
If Hum Mein Hai Hero is Brand Hero’s new campaign, Airtel’s should certainly be Hum Mein Hain Idiots. And that last word would apply to a customer like me, who opted for Airtel, and also to the kind of people who staff Airte’s forms-and-documents-filling-filing-checking-approving process till the stage of generating the welcome letter.
In a Tweet-length, here’s what happened:
The prize idiots at #Airtel have taken my full name as Pawan Lateshri Chawla. The ‘Late Shri’ was what I entered before my late dad’s name!
As I said, when I received the welcome letter, my name was spelt “Pawan Lateshri Chawla”. I called customer service at 121 –which actually tells you you will be charged for calling customer service for help! Anyways, I informed them about the spelling gaffe. Someone said we will inform the concerned people.
Soon thereafter, I received three paper bills — even though I had informed I preferred e-bills to save on paper. And lo and behold! The queue of ‘stupids’ at Airtel, I can now confirm only from my own experince, extends beyond the welcome letter to the actual bill generator too! I received three bills with my name still “Pawan Lateshri Chawla.”
Oh, and before getting the welcome letter and bills in hard copy, I received an email welcoming me to Airtel and ‘detailing’ my moible services plan. See that pic too, below, and if you can see any details, tell me, please. I can see only blanks.
Shame on Airtel for having a professional customer-‘service’ system that doesn’t train people to check what they see and listen to what they hear. If this hadn’t happened with me, I wouldn’t have believed it. Not of a company like Airtel. But then, would you have believed Vodafone could do something as stupid as send a legal notice for non-payment of bills for a number that one had actually paid for and cancelled and returned to the Vodafone store AND written an email about the same to their customer ‘service’ section to boot? While I have ported out from Vodafone, I definitely intend to sue them for this. Any advice or help would be gratefully accepted.
As I said. The idiots. At Airtel, they rule.
Do share your views and comments, please. Looking forward.